Return Policy

Risk Free Return Policy

Worried about the condition of the item you are buying?

Don’t worry, you are not alone.  Many people are concerned about purchasing a used item without seeing it.  However, we have made the process RISK FREE by allowing our customers to inspect our items before completing the purchase!  This is done by giving our customers a 7 day inspection period for returns.  We also offer free ground shipping as well as free return shipping.

Free Shipping + Free Return Shipping = Risk Free

No cost to you if you are unhappy with the item when it arrives and decide to return it!  It is your choice whether you would like a full refund or to exchange the item for a different camera.

OneQuality.com is proud to offer a 7-day inspection period for all of our products.

The inspection period begins Once You Receive Your Item, not from the date of purchase.

Some Recent Customer Feedback for OneQuality-

“Excellent transaction, well packed and as described.  Highly Recommend! A+”  8/05/10

“Fast Ship, Item as described excellent seller!!!”  7/27/2010

“Great, great deal best price ever good communication.” 7/20/10

“Shipped quick, packaged well, and worked as advertised. Great seller!”  7/16/10

As you can see, we have some happy customers and the risk free return policy is not something you can expect to be dealing with.  If you would like to read more, the details on our Risk Free Return Policy are below.  We give some examples of how our policy works as well.

Risk Free Return Policy

How it Works

Step 1) Inspect the cosmetic condition of the item you purchased.  All of our items come pre-sealed in clear plastic, which gives you a chance to see your camera and make sure it is in the described condition.  If you are not happy with the item at this point, which would be a surprise to us, do not open the clear plastic bag containing your item.  Instead contact us within 7 days of receiving the item for a return or an exchange.

Step 2) Inspect the functional condition of the item you purchased.

When you are completely satisfied with the cosmetic condition of your item, then you can open up the plastic packaging that your item will be sealed in.  At this point, you will no longer be able to return your item for cosmetic issues, but you will be able to return it for functional issues.  Now you will begin to test your items functions.  Remember, you have already had a chance to inspect its cosmetic condition thoroughly (you will be allowed to return the item for functional issues only at this point).  We do this so people don’t use us as a free rental store (unfortunately, before the sealed bags and security tags, people would do this) Now you will have 7 days to test out the functional condition of the item you purchased.  If you are not happy you will be able to return the item for a full refund.  But, the item can only be returned if there are functional issues with it.

Remember you must contact us within 7 days of receiving the item and let us know that you would like to return it.  After getting an RMA and return shipping label, you must safely package the item up and drop it off at the closest UPS store.  For cameras and camcorders, please make sure to remove all lenses, microphones and any detachable items from them when shipping them back to us.  They should be wrapped and packaged as you received it.  We appreciate you doing this for us.

Examples of how our policy works:

Example 1.)  The item arrives and you are not satisfied with the cosmetic condition of the item.   You can see through the clear plastic bag that something broke in shipping or that there are some scratches you are not happy with(we do insure all of our packages, so please notify us immediately if there is shipping damage).  However, you should not open the clear plastic sealed bag around the camera or any of its parts.  Please contact us right away for a full refund or an exchange.  You would be eligible for a full refund or an exchange after returning the camera.

Example 2.) Your item arrives and appears to be in perfect cosmetic condition.  You open up the clear plastic wrap and begin to test the item.  You notice a functional defect with the item.  You contact us within 7 days of receiving the item.  You are eligible to choose a full refund or an exchange if we have a replacement item.

Example 3.) Your item arrives and is in perfect cosmetic condition and perfect functional condition.  This would be the norm and you should expect this from us.  However, you have purchased the camera because you need to use it for 1 weekend because your cousin needs her wedding filmed.  If you then contact us within 7 days and state that you don’t like the cosmetic condition of the camera, then you would not be eligible because the sealed bag had been opened to use the camera for the wedding.  You would not be eligible for an exchange or a return.

Example 4.) Same set of facts as example 3 above.  The only difference is that after filming your cousins wedding over the weekend, you realize that since you opened the sealed bag that you will not be able to return the item because you didn’t like its cosmetic condition.  You then create a functional issue, break the lens, or damage the camera, in order to claim the camera is not functional.  In this case, you would not be eligible for a return or exchange.   Any evidence of tampering with the camera will void our return policy.  Please don’t try to do something like this.

Shipping Policy (please note we do not ship to P.O. Boxes)

UPS Ground Shipping
We are currently offering FREE UPS ground shipping both ways.  We are only offering this to customers who are in the United States and Canada.  UPS ground shipping usually takes 3-5 business days.  We are shipping your item from Stamford, CT 06905, so it should only take a few days if you are on the east coast.  If you are on the west coast, expect your item to take closer to 5 business days.  For exact times in transit, please see our UPS shipping maps on our individual product pages.

UPS Overnight Shipping
We offer UPS overnight shipping and this can be added to your order during checkout.  It is the last step in checkout, so don’t worry if you don’t see it as an option immediately.  The price of overnight shipping is determined on a per item basis.  Please note, standard UPS overnight rates do not include Saturday delivery.  For UPS Overnight Saturday Delivery, please call us to discuss.  Our toll free number is (866) 374-5884.

UPS 3 Day Shipping
We also offer UPS 3 day shipping as well.  This can be selected at the end of the checkout process.  The price of 3 day shipping is on a per item basis.  If you have any questions at all about this please feel free to give us a call.  Our toll free number is (866) 374-5884.